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Terms and Conditions

Rejuvenate Stays

Standard Terms and Conditions of Temporary Holiday Accommodation

ABN # 46365069008      ACN # 108 688 875


 

OPERATIVE PROVISIONS     

 

(1) LICENCE TO OCCUPY     

(a) The Owner is the registered owner of the Accommodation.

(b) Rejuvenate Stays is authorised by the owner of the Accommodation to allow the Guest to occupy and use the Accommodation on the terms of this Licence. The terms of the booking are between the guest and Rejuvenate Stays.

(c) The guest is authorised to occupy the Accommodation during the agreed period as set out in the Booking Summary. The guest is not a tenant of the Accommodation and has not been granted exclusive possession of the Accommodation.     

(d) This contract for Accommodation shall not be effective until Rejuvenate Stays sends the Guest written confirmation of the booking. The Guest acknowledges that Rejuvenate Stays acts as a booking agent for the Owner only and not as a principal.

 

(2) BOOKING TERMS AND CANCELLATIONS 

(a) Booking Terms.

No booking is confirmed until Rejuvenate Stays has received the signed Registration Form, these Terms and the full payment for the booking. We accept payments by bank transfer or credit card only. 

To secure the Booking, 50% of the full booking tariff is required to be paid within 48 hours of making the booking (the Initial Deposit). Rejuvenate Stays does not ‘hold’ properties without the Non-Refundable and Initial Deposit being held.

The remaining balance is to be paid at least 30 days prior to your specified arrival date (the 30 Day Rule). 

Failure to make payment by the 30 Day Rule will result in a cancelled booking and Rejuvenate Stays has the right to re-let the Accommodation. If your booking date is within 30 days from your specified arrival date, you must pay the full amount at the time of booking.

Please note that any credit card fee/s taken is/are non-refundable, otherwise charged incorrectly.

The credit card fee is 3%.   

For any bookings 90+ days:

To secure your booking, a 2 week rental deposit is required. The next fortnightly rental installment will be due two weeks after your start date. We will require a 4 week rental bond paid to Rejuvenate Stays trust account.

If you would like to amend your dates (shorten or extend),we require written notice at least 14 days prior to the dates you wish to change. Once written notice has been received, Rejuvenate Stays will be able to consider your request. If you are reducing your length of stay, you will be required to continue to pay the agreed rental rate for the original dates. At the end of your booking period, we may be in a position to refund you on any dates that were re-booked at the nightly rate achieved (up to the amount that was paid), at Rejuvenate Stays discretion. There will be a $440 cancellation fee.

Once the Initial Deposit or full payment has been received, you will receive an email confirming your Booking.  The contract between us will only be formed when you receive the payment confirmation email and is subject to these Terms.     

You should carefully check the details of your Booking before making a payment, as well as the confirmation email and inform us immediately of any errors or omissions.   

All transactions are processed in Australian Dollars. 

All fees and charges will be inclusive of GST.    

If you have booked through an Agent website, the payment requirements of this site will apply to your booking.     

Breaking your contract prior to commencement

If you wish to break your contract agreement prior to commencement; we require an early termination letter with notice. Whilst Rejuvenate Stays will do their best to secure a new tenant, the guest/booker will be responsible for all rental payments until the cancelled nights have been rebooked (we will also apply the security deposit as legally permissible towards the rent payments).

b)    Guest Cancellation and Amendments

(i) If you need to cancel or amend your Booking, please notify us as soon as possible.  A cancellation or amendment will not take effect until we receive confirmation in writing or via email from you.    

(ii) If you cancel your booking, money paid is not refundable unless the property is re-let for the entire period at the same nightly rate . If a refund is made due to the property being re-let, a $440 administration fee will be deducted from monies paid prior to releasing your refund. 

 (iii)  Flexible cancellation:  Extenuating Circumstances Policy for Government imposed Travel Restrictions including COVID-19 ONLY. This policy is effective for direct & Homeaway bookings made on and after 18th August 2021**:

The terms:

1. Should you cancel up to 5 full days prior to arrival, you will receive a full refund less 15% (cancellation fee). Any cancelations received within 5 days prior to your arrival, you will receive a 50% refund.

2. Should you need to cancel your booking once you have already arrived due to Government imposed Travel Restrictions, we will open the nights to be rebooked. If we are able to get any of the nights rebooked, we will be able to refund you the amount achieved (up to the tariff rate you have paid).

3. Rebooking due to Government Travel Restrictions (Covid-19 Related) can be offered free of charge within the next 3 months from the original booking dates. However, the difference in the booking total rates still needs to be collected before confirming new dates. If you require to rebook longer than 3 months from your original booking dates, a rebooking fee of $100 applies.

Proof:

For the above to be applicable, you must be able to provide the following proof:

If you are canceling due to the Extenuating Circumstances Policy for Government imposed Travel Restrictions including covid-19,  you must show proof of the following:  

Transportation cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures, prohibitions on short-term rentals, and shelter-in-place requirements. Otherwise, the cancellation policy will apply as per our normal terms and conditions.

 There are always risks when booking during a pandemic. This is an intended flexible cancellation policy in order to give guests confidence in booking during these times for as long as border restrictions are in place.

* For bookings made on third party platforms (Airbnb, Booking.com etc), the cancellation policy on the external platform applies. The below cannot be applied to your booking.

(iv) Guests need to ensure they have appropriate travel insurance to cover any booking losses as per above. 

Source: https://www.coronavirus.vic.gov.au/coronavirus-covidsafe-settings

Agent Cancellations and Amendments 

(i) The Owner reserves the right to cancel a booking at any given stage issuing a full refund to the Guest. Rejuvenate Stays will endeavor to try and find suitable alternative accommodation for the Guest.

(ii) If this does happen, we will contact you as soon as possible.  If we cancel your Booking, we will refund you any fees you have already paid. We will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).    

(iii) Rejuvenate Stays and the Owner reserves the right to terminate any booking and immediately remove any Guest from the Property for failure to comply with the Terms of their booking, in which case there would be no refund of any monies paid and an automatic charging of the Security Bond/Pre-Authorisation pursuant to section 7 below, on the Guest’s stipulated credit card. 

 

(3) ARRIVALS AND DEPARTURES

(i) Check in - Check out     

Check-out 10 am

Check in 3 pm  

 

(ii)Any early check in/out request must be approved in writing prior to your arrival at the property.

(iii) Any costs incurred to Rejuvenate Stays due to unauthorised overstaying by any guest will be deducted from the security deposit/pre-authorisation. Should the charges not be covered by the security bond, then we reserve the right to charge your nominated credit card.  

(iv) If any keys, swipes/ fob access cards, parking permits to the Accommodation are not returned upon check-out, you will be charged for changing all related barrels and a full set of new keys. You will also be charged the full cost or replacement of the parking permits.    

(v) Please refer to check out instructions on the arrival details confirmation. Charges will apply for breach of this term. Always return the keys where you found them.

(vi) Key duplication is strictly forbidden; if spare keys to the Property are required please contact Rejuvenate Stays and we’ll do our best to accommodate your request.

(vii) Any call outs, outside of office hours will incur a $150 call out fee.

 

(4) RELEASE, INDEMNITY AND PROPORTIONATE LIABILITY

To the extent permitted by the law, you agree to release, indemnify and hold harmless, Rejuvenate Stays and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and the Owner, its agents and subcontractors (the Indemnified Parties) against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the relevant Accommodation except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgment or loss arose out of, was caused by, attributable to or resulted from the Indemnified Parties; negligence, wrongful act/omission or breach of these Terms.

To the extent permitted by law the aggregate of the Indemnified Parties’ liability to you is limited to an amount not exceeding the amount paid by you for your booking.

Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.

(i) If you become aware of anything during your stay which you believe is a health & safety risk you must inform Rejuvenate Stays immediately.   

(ii) You must comply with the House Rules and you must also comply with any building regulations.     

(iv) These Terms solely apply to the registered names and number of guests on the booking confirmation. They do not apply to additional visitors or occupants.

(v) The Booking Summary specifies the maximum permitted number of guests to stay in the Accommodation. If we are notified of any additional guests occupying the property, then additional charges may apply.

(vi) In addition to the house manual, the following House Rules apply to all properties:     

  • Keep the Accommodation clean, tidy and clear of rubbish
  • Leave the Accommodation in the same condition as you find it
  • Do not keep or take any pets or animals into the Accommodation (unless otherwise agreed in writing)

 

Pets Policy (designated properties only)

Strictly no pets allowed that have not been advised to us prior to arrival in any of our Pet friendly properties. 
Please check again if your property allows pets. The onus of responsibility is on the pet owner to advise us of this.

Pets need to have all common vaccinations. Guests must provide their pets bedding, water and food bowls. Guests are responsible for 100% of costs related to pet clean-up. That includes paying for landscaping/gardening and for any time spent cleaning up pet waste in the yard so that our cleaners can do the rest of their job safely. 

No Pets Indoors Policy (designated properties only)
Strictly no pets indoors thank you. Tenants should agree to keep their pets under control at all times, so that they don't disturb other tenants and their guests. We require tenants to clean up after their pets, both outside the property, and in all common areas of the property. Please do not leave pets unsupervised for an unreasonable period of time as they do become distressed. We request that dogs be on a leash at all times outside of the property. Any breach will incur a deduction from the Bond.

Pets Allowed Indoors Policy (designated properties only)
Properties where dogs are permitted inside, and advised of such in advance, are not allowed at any time to be on the beds or furniture. Pet owners will need to ensure extra cleaning is done to remove any traces of their pets, both inside and outside the house. If our cleaners need to clean up after your pets, excess cleaning fees will be passed on to you – this may include replacement of linen if it is found your pets have been inside on any beds, and any extra treatments necessary, so please allow the extra time to clean well before you leave.

  • Any Accommodation including part of a building or complex with common property, do not leave any objects or waste in any common property 
  • Any illegal or immoral activity from the Accommodation is not permitted.   
  • Smoking is not permitted inside the Property.
  • Guests shall only park cars in areas specifically identified for Guest use by the Manager. Any additional vehicles, boats and the like are to be parked outside the Property grounds.

The Properties managed by Rejuvenate Stays are Owner’s homes. Items will be left for Guests to use throughout their stay (e.g. pantry goods, kids toys, sports equipment etc) with items not for use locked away at the Property. Guest’s are to respect the Owner’s desires and not use items that have been purposefully and obviously locked away and/or covered up and are not for Guest use.

Furniture is not to be moved at the Property and no item from the Property is to be removed from the Premises. Only outdoor furniture is to be used outdoors.

Guests are to ensure all bins are lined and rubbish to be placed in the bins provided. Guests will be charged $150.00 per excessive bag/box of rubbish not removed from the premises at checkout and fish is not to be cleaned on premises.

 

(5) CONSUMER LAW

To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Rejuvenate Stays are excluded under these Terms.

Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits Rejuvenate Stays to limit its liability, then Rejuvenate Stays’s liability is limited to:

in the case of services, supplying the services again or payment of the cost of having the services supplied again; and

in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired. 

 

(6) USE OF THE PROPERTY

(i) Unless written permission

any business or commercial activity is not permitted in the accommodation;     

not make any alteration or addition whatsoever to the Accommodation or its contents;     

not use the Accommodation for any purpose other than for personal accommodation;    

Parties and Gatherings 

Parties and Gatherings are strictly prohibited without prior written consent of the property owner. If you breach this condition, instant loss of bond, immediately evicted without notice and without refund or credit for any nights unused.  

Noise to be kept to a minimum after 10pm.

Legislated noise pollution controls shall prevail at the Property and Guests are obligated to comply with any Body Corporate rules and regulations (where applicable). No guests are to create or permit any noise or nuisance, which is likely to interfere with the peaceful enjoyment of any other person occupying adjoining premises.

Any complaints from any owner, neighbour, local authority (not limited to) reported to the agent including: nuisance, annoyance, inconvenience or disturbance of residents causing damage, playing loud music or musical instruments, dancing, entertaining at the Accommodation will be investigated. 

Should there be a serious breach of this clause 6 Terms, Guests will face immediate eviction without notice and without refund or credit for any nights unused.  

 

(7) PRIVACY

(i) In accordance with section 18N(1)(b) of the Privacy Act 1988 (Cth) the Guest authorises its credit providers to disclose credit information about the Guest to Rejuvenate Stays for the purposes of Rejuvenate Stays assessing the Guest’s credit worthiness, credit standing, credit history or credit capacity in relation to its Accommodation booking.

(ii) Guests are not to invade the privacy of the owner. Private contact information is not to be published or revealed in any way which might allow a third party (social media sites) to identify the address of the property or owners contact/personal information (even if such information is already in the public domain)      

(iii) You acknowledge that the Accommodation is a home and you agree not to access any cupboard or drawers which have been sealed with tamper tape or obviously closed / locked off.  

 

(8) SECURITY BONDS/PRE-AUTHORISATIONS

(i) Up to a $1000 refundable Security Bond / credit card Pre-Authorisation (Security Bond) is also required to be paid prior to your arrival to cover any incidental breakages or other costs incurred as a result of your booking. 

(ii) Your Security Bond is due at least 3 days prior to your arrival.

(Individual Owners may require additional upfront security deposit)

(iii) This Security Bond will be refunded to you within 14 days from departure of the property, pending a final inspection of the property once the guest has departed.  

 

(9) PROPERTY DAMAGE 

(iv)The Guest acknowledges that the Security Bond shall be deducted from the nominated credit card for any extra cleaning, breakages, loss, damages to the Property or its surrounds, breach of the terms and conditions or any additional fees incurred as stipulated in this agreement. 

(v) You must notify Rejuvenate Stays of any damage to the Accommodation, contents fixtures or fittings which occurs during your stay, even if you regard the damage as fair wear and tear or if you do not believe the damage is your fault.     

(vi) If you do not notify Rejuvenate Stays of any such damage you will be fully liable for such damage on a full replacement basis.   

(vii) Rejuvenate Stays reserves the right to charge in the event of any late check outs or over staying by a Guest.

 

(10) GENERAL     

(i) Rejuvenate Stays will be entitled to sub-contract or delegate their obligations under this Agreement.     

(ii) These terms and the Booking Summary represent the entire agreement between the parties and supersede any previous marketing information, representations or agreements whether recorded in writing or otherwise.  

(iii) The parties agree that these terms are fair and reasonable in all the circumstances. However, if any provision of these terms is held not to be valid by a Court of competent jurisdiction but would be valid if part of the wording were deleted, then such provision shall apply with such deletions as may be necessary to make it valid. If any of the provisions in these terms are held not to be valid the remaining provisions of these terms shall remain in full force and effect.     

(iv) Repairs and maintenance will be completed within business hours Monday-Friday. Unless it's deemed an emergency. We do our best to attend to all maintenance issues as and when we are notified during typical work hours. During the following days and times, we will not be able to confirm any type of callout, unless deemed an emergency.

-Weekends (Fridays 4pm - Monday 10am)

-Public Holidays and outside work hours (after 4:00 pm - before 9 am Monday-Friday ) 

We will not compensate any guests who request repairs/callouts during the above timeframes as it is very difficult to source tradespeople during the above mentioned hours.

 

(11)  LISTING AND PROMOTIONAL INFORMATION

(i) Rejuvenate Stays has used its best endeavours to maintain the accuracy, currency and correctness of all advertising materials and information given to them with respect to the Property. Nothing in those materials shall be treated as a term or condition of this contract and details are subject to change without notice.

(ii) The Manager is not liable for and will not issue a refund to any Guest who is not satisfied with or does not consider the Property booked to be suitable as a result of any difference of opinion as to the condition or quality of the premises, the surrounds, nor for any temporary defects or stoppages of any utilities. 

(iii) Properties may not appear exactly as pictured or described due to normal Property wear and tear, a change in furnishings or any other changes that may have occurred after the advertising materials were published.

(iv) Rejuvenate Stays will not accept any responsibility for any matter or occurrences beyond the Manager’s reasonable control including (but not limited to) damage caused by extreme weather conditions, breakdown of appliances, wiring, plumbing, invasion of pests or noise disturbance.

DESCRIPTION OF THE ACCOMMODATION

All information in respect of the Accommodation contained on the Rejuvenate Stays or any Agent’s website is believed to be correct at the time of the publication, however, all details are subject to change by Rejuvenate Stays and/the Owner without notice. Rejuvenate Stays will not accept any responsibility for any alterations to the Accommodation or any part thereof beyond Rejuvenate Stays control or any liability for any matter or occurrences beyond Rejuvenate Stays’s reasonable control including damage caused by extreme weather conditions, break down of appliances, wiring, plumbing, invasion of pests, or any act or omission on the part of the Owner causing loss, accident or injury to the Guest or any one or more of them.

 

(12) COMPLAINTS 

(i) The Guest must immediately (within 24 hours) notify Rejuvenate Stays of any complaint or problem with the Property, should there be one, and allow the Manger a reasonable amount of time to remedy the problem or find the Guest suitable alternate accommodation if the problem cannot be resolved within a reasonable amount of time.  The Manager must use discretion in deciding the severity and outcome of the complaint or problem. Failure to notify Rejuvenate Stays will void any claim following the booking period and vacating the Property does not constitute an adequate cause for the Guest to be refunded.

 

(13) LIABILITY

(i) No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly to any Guest or their personal belongings, baggage, vehicle and other Property whilst staying at the Property. Neither the Owner nor Rejuvenate Stays accepts any responsibility for any events beyond the Manager or Owner’s control.

The Guest acknowledges that the use of any of the Properties facilities (swimming pool, outdoor spa, tennis court or the like) which may result in injury, loss or damage to the Guest or their Property is the Guest’s responsibility and the Manager and Owner will not accept any liability arising there of.

It is recommended that Guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.

Failure to comply with any of the above conditions may result in immediate termination of your License to Occupy.

Rejuvenate Stays reserves the right to change the wording, add to, delete or modify these Terms from time to time.

 

BREACH OF TERMS AND CONDITIONS

By signing these Terms, the Guest acknowledges and agrees that should it or any additional occupants or visitors breach any of the terms and conditions stated herein, you will pay to Rejuvenate Stays the total loss or damage that it suffers as a result of that breach. Further, you hereby authorise Rejuvenate Stays to debit your credit card or apply your refundable deposit in payment of that loss or damage and Rejuvenate Stays may evict you and your guests without notice.